General contracting conditions (hereinafter, the Website) is a website owned by MovumTech, S.L, hereinafter, THE OWNER, with CIF/NIF no.: B88613864 and registered office at Boquete de San Andrés, 8, Bajos 15003 A Coruña – Spain. 

Access, reproduction, and use of the services of the Website require prior acceptance of the Conditions of Use in force at any given time; THE OWNER reserves the right to modify these Conditions whenever it deems appropriate, by publishing the new text on the Website. 

It is the user’s responsibility to know the Terms of Use before accessing the products and services of the Website; if you do not agree with them, please refrain from using them. 


The Website is a work composed of various integrated and inseparable elements (text, illustrations, photographs, animated images, videos, computer programs, including the HTML codes of the website, etc.), the Intellectual Property of which belongs to THE OWNER, except for those materials obtained under license from third parties. 

THE OWNER and its licensors retain at all times the Intellectual Property on the Website and on the different elements that compose it, individually considered, in all copies that are made (whatever the medium in which they are incorporated), granting them only the rights of use described below. Any right not expressly granted is understood to be reserved. 

In addition to the above, THE OWNER is responsible for the selection, and design of the structure and layout of the contents of the Website, as well as for taking the initiative and assuming the risk of making the substantial investments aimed at obtaining, digitalizing and presenting the same, and is therefore entitled to the protection that Article 12 and Title VIII of Book II of the Intellectual Property Law may grant over the Website, considered as a database. 

THE OWNER is also the sole owner of the design and graphic image of the Website and reserves the right to take any legal action that may correspond to it against any person who imitates or makes unfair use of the same. 1 MovumTech, S.L 


It is allowed: 

  • Browsing the website, i.e. accessing and viewing it on a device, with any temporary or accessory reproduction being authorized, provided that this is not voluntary and forms an integral and essential part of the technological process of transmission. Browsing certain sections of the website requires prior registration.
  • Benefit (prior registration), of the services and advantages provided by THE OWNER through the Website to its users, under the conditions expressly indicated in the different sections.

It is strictly prohibited: 

  • Any operations with respect to the Web, its contents, downloaded products, and copies of all of them that are contrary to the Law, good customs, and good faith. 
  • Any use outside the personal and private sphere, especially those for commercial or professional purposes, including the sending of advertising or messages and the collection and processing of data from third parties. 
  • Any type of extraction, public communication, and/or transmission, in whole or in part, by any means, outside the private sphere of permitted use and, in particular, their incorporation into any other work, including websites, collections, or databases. Exceptions to this prohibition are the publication in the media of downloadable materials from the Press Room section. 
  • The removal, concealment, or falsification of the notices and warnings on the Intellectual or Industrial Property of the Website or of any of the products provided through the same. 
  • The operations and activities expressly prohibited in any other sections of these General Conditions and, in general, any that may harm the normal operation of the Website, other users, or any third party.


The establishment of links and hyperlinks to the Web from other pages or websites is authorized, provided that they are not made in a way that damages the public and brand image of THE OWNER, of the Web, or of any of the persons and products referred to therein. In the establishment of links to the Website, the use of techniques that imply confusion about the identity and ownership of the contents, such as framing or others, is expressly prohibited. 

The establishment of links from pages or websites whose content promotes or advocates, directly or indirectly, any kind of violence, discrimination, pornography or illegal activity is prohibited. Likewise, the establishment of links for commercial purposes is expressly prohibited. 

In the creation of links, the use of elements extracted from the Website is expressly prohibited without the prior express consent of THE OWNER.

In no case may it be understood that links to the Web from pages or websites of third parties imply relations of the OWNER with the owners of these, nor imply any endorsement, sponsorship, or recommendation of the OWNER on them, so that the OWNER shall not be liable in any way with respect to their content and legality. 


As a customer or user of the Website, you undertake to make appropriate use of the content and services offered through the Website and not to use them for: 

  1. Engaging in activities that are unlawful, illegal, or contrary to good faith and public order. 
  2. Disseminate content or propaganda of a racist, xenophobic, pornographic, terrorist, or human rights nature. 
  3. Causing damage to the physical and logical systems of the OWNER, its suppliers, or third parties, introducing or spreading computer viruses or any other physical or logical systems that are likely to cause the aforementioned damage. 
  4. Disseminate content that is detrimental to the image and reputation of THE OWNER or third parties. 
  5. Violate the rights of Intellectual Property, Industrial, image, honor, or others that correspond to the OWNER or third parties.

THE OWNER shall have full freedom to decide whether the contributions and messages are finally published on the website or not, being entitled to remove them when it deems appropriate.

Infringement of any of the rules contained in these Terms of Use and, in particular, of the provisions of this clause, shall entitle THE OWNER to immediately terminate your membership as a user or subscriber of the Website. 

User Responsibility

Images used on the Platform (in png and jpg format) will not have a header with metadata that can identify the patient. However, it is the User’s responsibility not to leave anything on the Platform that could identify patients, such as names, ID numbers or telephone numbers in the optional ID or reference fields made available to the User. The User is informed that THE OWNER assumes no responsibility in this regard.


The payment methods accepted in the online shop are: 

  • Credit card
  • Bank transfer
  • Paypal
  • Other


Based on the provisions of art. 103 of the General Law for the Defence of Consumers and Users, the right of withdrawal is excluded due to the following reason: 

– Service already started and loss of the right of withdrawal once it has been fully executed. 


To request a product exchange, the customer must contact customer service within a few days of receiving the order. 

In case of returns, shipping and collection costs shall be borne by the customer. 

If the product to be exchanged has a higher price than the one previously purchased, the customer must pay the difference in value. If, on the other hand, the new product has a lower price than the previously purchased one, the difference in value will not be refunded in cash, but in the form of a gift voucher to be used for the next purchase. 

To manage any type of return or exchange of products purchased on the customer should contact our Customer Service. 

The customer must indicate the order number and we will tell you exactly all the steps to follow. We also inform you that we will not accept changes or refunds that have not been previously communicated through the indicated channels.

How membership works

The User may subscribe to the Platform for a monthly fee, which will be automatically charged each month via Paycomet once the User’s card has been verified by the full Paycomet circuit, through verification by the User’s bank application or mobile phone. The User is informed that, once the User’s card has been verified, it will be automatically charged each month without the need to re-verify it, unless the User explicitly unsubscribes.

The membership grants the User access to the Platform for one month, with a specific number of analyses according to the plan chosen. The first month will be free on the Free trial plan. If the User does not use all the analyses during the month, the number of analyses will be automatically renewed and a new monthly fee will be charged.

If the User exhausts the analyses before the end of the month, he/she will have three options:

  • Do nothing, which will prevent the User from accessing the Platform until it is renewed at the end of the month.
  • Upgrade to a better plan with more analysis, which will change the date of the month. For example, if the User upgrades his plan on the 15th, the new plan will take effect immediately and the month will start on the 15th.
  • Renew within the same plan, bringing forward the monthly payment. For example, if the User started his membership on the 5th and ran out of tests on the 20th, he can renew the membership on the 20th, which will bring the month forward to the 20th and renew the tests without changing the plan.

The User may unsubscribe at any time, and such unsubscription shall be effective one month after the last payment. If the User unsubscribes on the 15th day, he/she will continue to have access to the Platform until the following 5th day.


The customer may cancel the order free of charge and without giving any reason, and should contact customer service as soon as possible by e-mail address

If the order has not left our warehouse, we will cancel it without any problem, but if the order is already on its way, we will have to wait to receive it back and once we have confirmed receipt of it, we will refund the amount of the product minus the shipping costs and the refund will be carried in the same form of payment used in the purchase.


The personal information or data you provide will be processed in accordance with the provisions of the Privacy Policy. By using this website, you consent to the processing of such information and data and declare that all information or data you provide to us is true and accurate.

Storage of credit card data

THE OWNER clarifies that it does not store the User’s credit card details. Such processing is the responsibility of Paycomet, our PSP, through which payments on the Platform will be made. The User is also informed that payments will be made through Paycomet’s secure and reliable banking platform.


THE OWNER reserves the right to make, without prior notice, the modifications it deems appropriate on the Web, being able to change, delete or add both the contents and services provided through the same, as well as the way in which they are presented or located. 

Although THE OWNER will make its best efforts to keep the information contained on the Website updated and free of errors, it does not offer any guarantee as to its accuracy and up-to-dateness. Nor is it guaranteed to obtain any specific result or purpose, so that access to and use of the Web, is the sole responsibility of users and customers. 


THE OWNER will pursue the breach of these Conditions of Use, as well as any improper use of the Website or its contents, infringements of the rights that correspond to it or its licensors, especially those of Intellectual and Industrial Property, exercising all the actions, civil and criminal, which may correspond to it in Law.